Shenzhen taxis equipped with the MossTalk AI translation device will offer multilingual services to international passengers. Shenzhen Bus Group

Shenzhen taxis with the yellow roof light will soon be equipped with MossTalk, an AI translation device developed by NewTranx Tech, the company announced at a signing ceremony with Shenzhen Bus Group Jul 29.

The deal between Shenzhen Bus Group and NewTranx Tech is not only another key step in Shenzhen’s efforts to improve its internationalization but also a key practice aligned with the city’s work plan for the application of AI translation products.

For taxis, MossTalk has exclusively developed AI voice wake-up, intelligent sound pickup and playback, and instant interruption functions to ensure smooth communication during rides. It supports instant mutual translation across 140 languages, delivering accurate results without an internet connection.

A taxi driver surnamed Li said, “In the past, when encountering non-Chinese passengers, we had to rely on gestures and guesswork, which made communication extremely difficult. It often wasted passengers' time and left us frustrated. Now, with this AI translator, it feels like having a personal interpreter.”

“Despite its compact, palm-sized design, it can clearly explain route planning and tourist attractions. This not only makes the job much easier but also gives me more confidence in providing quality service to international visitors. I feel like I'm contributing to Shenzhen's internationalization,” added Li.

An international tourist named Leo, who was visiting the city for the first time, said, “With the AI translation machine, I can communicate with the taxi driver without difficulties. I no longer worry about language barriers in an unfamiliar city. The experience is fantastic.”

This May, Shenzhen Bus Group deployed these AI translators at 14 service venues across the city, including the Shenzhen Bao’an International Airport, the Lianhua Hill Park Bus Station, and Shenzhen Bay Park.

A first batch of 6,000 AI translation devices has already been deployed on intercity buses that run between Shenzhen and Zhongshan, Shenzhen airport express buses, and checkpoint bus stations, according to Shenzhen Bus Group.